Refund Policy

ARTWALL sells downloadable digital artwork. No physical product is shipped.

Each product page identifies the available purchase options, including desktop, tablet, phone, and complete wallpaper sets.

Because digital files can be accessed and retained immediately, purchases are generally final once download access has been provided.

We do not ordinarily provide refunds for a change of mind, accidental selection of the wrong device format after download access has been used, or differences caused by a customer’s device, screen settings, operating system, or personal preference.

Please contact us if:

• You were charged more than once for the same purchase.
• You paid successfully but did not receive download access.
• The delivered file is corrupted or cannot be opened.
• The delivered file or format is materially different from the product description.
• You received the wrong artwork or device format because of an ARTWALL delivery error.
• You believe the payment was unauthorized.

We may first restore access, provide a replacement file, or correct the delivery problem. If we cannot reasonably resolve an eligible issue, we may provide a full or partial refund as appropriate.

Secure download links expire after a limited period for security reasons. An expired link does not mean that the purchase has been cancelled or refunded.

Customers may prepare fresh download links from the purchase confirmation page while the checkout session remains available. If access cannot be restored, contact ARTWALL support.

Contact us within 14 days of purchase at support@getartwall.com.

Please include:

• The email address used at checkout.
• The name of the purchased artwork.
• The purchased format or complete set.
• A brief description of the problem.
• Screenshots or error messages where they would help us investigate.

Approved refunds will normally be returned to the original payment method. Processing times after a refund is issued are determined by the payment provider and the customer’s bank or card issuer.

ARTWALL cannot send a refund to a different card, bank account, or payment method.

If you believe your payment method was used without authorization, contact ARTWALL promptly and also contact your card issuer or financial institution. We may request information reasonably necessary to investigate the transaction and prevent misuse.

Nothing in this Refund Policy excludes or limits any consumer right, warranty, cancellation right, or remedy that cannot legally be excluded. Where applicable law requires a refund, cancellation, or another remedy, that law will apply.

Questions about purchases, refunds, or digital-file delivery may be sent to support@getartwall.com.